Customer Satisfaction

As a customer you are the focus of all our activities and therefore, your satisfaction and enthusiasm is the foundation for our business success. Nevertheless, there may be occasions that services are not up to your expected level. In such occasions, you are always welcome to share your discontent with us. Our staff is at your disposal for timely handling of your complaint and we will do our best to meet your needs by recommending suitable solutions.

How can I file a complaint?

Please register your complaint in the first instance with your own HALKBANK branch.

At any moment, you may file a complaint by directing it to the Quality and Complaints Management Department. You may file your complaint:

  • by post to:

HALKBANK a.d. Belgrade

Quality and Complaints Management Department

Milutina Milankovića 9e, 11070, New Belgrade

  • by using the complaints brochure in the branch
  • by sending an e-mail to: prigovori@halkbank.rs
  • by calling any of the following phone numbers:

 +381112041926, +381648358272

or by Fax: +381112041801

Notice - Realization of Protection of Financial Services Consumers Rights and Interests