If during verification of the balance in your account, you come across a transactions that you cannot recognize, please check the following before you call the bank:
- please be sure that you do not have the transaction slip. Although it seems confusing, there are points of sale where payment card terminals have different names than the point of sale itself,
- if you are confused by the transction date, please try to identify the amount and the name of the point of sale, because sometimes transactions are recorded with delay,
- if a transaction has been recorded twice, and you are aware that the first try of its execution failed, please check whether your account has been debited with both such amounts, or only one.
If you believe that a transaction is the result of misuse of your payment card, you must block the card immediately by calling the customer service on 011/30 40 905 or 011/30 40 906. If you have any kind of complaint, please contact the nearest branch / sub-branch.