EN | RS

FAQ

How can I become a user of E-Banking?

To become a user of E-Banking, you need to fill in a request in the nearest Halkbank branch / sub-branch

Can I pay all my bills or only some of them via E-Banking?

You can use E-Banking to pay all your bills regardless of the beneficiary. With this service you can access your current account seven days a week, 24 hours a day.

How shall I activate my E-Banking account?

When you open Halkbank home page for E-Banking service, please click on the link Press here to activate your account. Then you will be offered to enter your user name and activation code, which will have been e-mailed to you by the Bank.

After you enter the correct data, the application will offer you the chance to create a password for access to your account. The activation code provided by the Bank is used only for the first connection to the system, while the password will be used for every further log in to the system.

The system does not accept the password that I would like to use, why?

Your password must fulfil minimum conditions for a strong password.

The conditions are the following:

  • Password must not include less than eight characters.
  • Password must include minimum one small letter.
  • Password must include minimum one capital letter.
  • Password must include minimum one number.
  • Password must include minimum one special character (*+/-/&#()~”=?:,:. ...).
  • Please do not use your own first or second name or your date of birth as part of password.


If you enter a password which does not comply with some of the stated conditions, the application will report an error and ask you to correct the password. You are obliged to keep your password safe and not to disclose it to other persons, because that would enable them to see your accounts. Our recommendation is to change your password every 90 days.

When you enter your password the application will ask you to enter your secret question and secret answer. If you forget your password, the application will offer you to enter new password, if you repeat correctly your secret question and secret answer.

Can I change my password?

After you access the application, you have possibility to change your password.

What is the OTP?

The OTP (One Time Password) is one-off safety password consisting of six digits, sent by SMS message to the number of the mobile telephone that you entered in the application for E-Banking service and it is used for signing payment orders.

I forgot my password, what shall I do?

In the event you forget your password, the application will offer you to enter new password, if you repeat correctly your secret question and secret answer.

I entered the wrong password a number of times and my account is not active any more, what shall I do?

If you enter wrong password three times, the system will deactivate your account. To access your account, you need to enter again the Activation code that the Bank e-mailed to you to the e-mail address stated in the application for E-Banking service.

If you do not have the activation code initially sent by the Bank, please contact the nearest Halkbank branch and ask them to send you the Activation code again.